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BİZİM İÇİN REKLAM DEĞER ÜRETİRKEN HESAP VEREBİLMEKTİR...
POSITIONING IN TOURISM MARKETING
Missing speech
Half ashamed
Exactly susar
(From a 14th century clan.)
We live in the age of magical words. The language of everydayness is so exuberant, so fluid, in which language we use it, the excitement and stickiness in our words take over the soul beyond the contamination. Timelessness is also the name of reality in which we live. The change is forced by our political, economic and cultural structures, and it is also shrinking in time. The change in economic power centers is changing the consumption patterns there. Together with globalization, there are great socio-demographic transformations. The population movements of the middle and upper classes, which are relatively growing in the world, penetrate the cultural and social fabric of countries. In this context, defining today as a holiday age will not be a condition. Because man has changed the time of nature. The phenomenon of çıkan Leisure Time bunu that emerged from tedir Human Time “supports this. It is the reality of contemporary people that everyone can make a holiday or not. Man's holiday demand also brings intense competition in holiday markets.
The main factor in determining holiday markets is time management. The problems of modern physics, such as Time Frequency, Time Stretching, Time Lapse, Time Lapse and similar concepts, are the main problems of tourism in advertising. The time problem of the double-income households, which have grown today, has increased the demand for flexible time services. Although this demand has created new sectors and opportunities, it has brought new problems for holiday markets. With the technical development, the loss of the meaning of the space and the increase of affiliates and employees have created new consumer profiles. This time of diversification of time has led to the decomposition of human time with the time of nature. Human perception of his / her own time / age is more important than chronological time in determining human attitudes and behaviors. In the context of self-perception, it is possible to make the time classification as follows.
1- Detected Time
2- Display Time
3- Functional Time
4- Active Time
As it can be applied to all ages, especially in the market positioning for middle-aged and elderly people, consumers feel four types of time more than the chronological time dimension even if they live at the same time. It is not in vain that the adolescents are more childish in their delinquent situations.
Demographics in Tourism
When we look at the tourism fashion roughly, the rising healthy life (SPA, etc.), interest in natural and organic nutrition, now declines the interest and perception of the tanned skin in the seventies. (The biggest danger for the countries selling the sun is the fact that the popular culture icons no longer tan. The biggest example of this is the famous pop star Madonna.) Fashion is no longer tanning but white. The masses, in which the effects of global warming are continually informed, are in a hurry about how to use their shrinking time. While searching for places and places for human refugees in all dimensions of communication, technological speed; it also consumes the offered options at the same speed. The long list that affects decision-making process comes from physical, social and mental security. This is a difficult and challenging area to manage in terms of marketing communication in terms of choosing the one close to it.
Focusing on mass tourism, such as Turkey, while it also circulating in the price-quality axes with competitors; the problems of the holiday markets that are looking for solutions to these problems, and are waiting for big problems. However, it is necessary to design and present the new products to be developed and developed by the upper and middle classes trapped between the speed of time. When we look at the historical development of the holiday, it is possible to see more clearly. The holiday has historically undergone three stages.
Stage 1: Tour, Tour
Stage 2: Resting
Stage 3: Experiencing individual experiences
This analysis is living in Turkey must pass more quickly the second stage and third stage. In other words, contemporary people evolve into new places where they will gain new social experiences and the understanding of tourism that will contribute to their mental development. Rapid technological development has led to radical transformation in the nature of work. This will inevitably change the function of holiday and tourism in human life. The high automation speed in developed countries threatens labor-based production. While the one-hour work in the factory in Germany is twenty-five dollars, this rate ranges from fifty cents to one dollar in China. The cost of a software is ten thousand dollars in the US, while the same software is reduced to a hundred dollars in India. For the world economies, the main objective is to act like people. His personal expertise has become his destiny. Japan specializes in electronics, Germany machine, Swiss clock, US communication, UK finance industry. In this context Turkey in the areas of tourism and agriculture. Because Turkey is home to about eight hundred million people around the borders. Focusing on food production and tourism, and specializes in Turkey in the future, but can enter between strong economies such. In this context, marketing communication plays a critical role for our tourism brands who want to settle in strong competitive markets. Annual growth rates for many sectors in world economies, where the share of production in GNP has declined to 40% and below, are now below 5%. Market stagnation, globalization and excessive segmentation in the markets push the national economies to specialize in production. This situation is an inevitable result in the tourism sector.
The brands that want to have tourism in the future should be more concerned with the demographic structure of the world or target markets. It is not difficult to predict that the brands, which analyze the opportunities arising from the demographic characteristics that make up the positioning parameters in tourism, will grow in the future. For example, it is expected that half of Europe's adult population will be over 50 years old by 2020 due to falling birth rates in Western European markets. High income, retired, partially meeting the needs of this population with health problems will create new opportunities for tourism in our country. The fact that this population has already settled relatively in Alanya should not surprise anyone anymore. Turkey in terms of tourism market of the future are crumbling former Soviet Union and the socialist countries. Of these, the most striking is the Chinese market. One-fourth of the population of these countries will be middle class in the next decade.
In terms of brands to be located in tourism, the population is defined as next generation in another demographic belt. The most important feature of this group, which is between twenty and forty years of age in two thousand years, that is full of visual and science, grown with complex video games, recognizes and uses personal computer, is the most important feature of this massively suspicious advertisement and marketing. Although marketing communication to the next generation will have difficulties in itself, this group, which is the target group of the future, also has great opportunities for tourism. Another important category is women. Throughout the past century, the opportunities for women, whose effects and weights were ignored in the markets, have increased rapidly. The women of the house no longer settle in all areas of social life. The prolongation of the education process in terms of women also increased the age of marriage. Today, the average age of marriage in developed societies is between 25-27 years. Increasing career opportunities increased the speed of participation of women in the east and west to social life. Considering the rates of influencing the preferences of the rising woman in the household; creating holiday concepts that fit their preferences creates new opportunities for brands.
In tourism positioning in tourism, whether it is a tourism marketing communication of a country or a tourism brand, two points should never be overlooked. The first of these fundamental points is that human life tends to continue with stereotypes (strict, invariable, prejudice) in the general sense. As an example, when called to mind the Taj Mahal in India, Turkey Grand Bazaar is unthinkable when called. Although this situation seems to be relatively advantageous; all other relocations must fight this inherent perception. The second basic point is; Stroop effect (The three-stage cognitive control test developed by J.R. Stroop in 1935) .The importance of this test in terms of marketing communication. As a result, the visual perception is more basic, more archaic, and preceded by semantic processes. In this context, the clear, simple, clear, comprehensible and repeatability of the total message should be collected in all visual and verbal messages while positioning. When this integrity is achieved, technical and operational details remain. At this point, the imaginative and visual power of literature, cinema and television series contribute greatly to the promotion of the country, region and city. James Joyce's Dubliners have had a great impact on the promotion of Dublin, the promotion of Miami Vice TV series to Miami, and the TV series ”Asmali Konak James in Cappadocia. These arrays have enabled repositioning of their regions beyond the effect. In addition to providing significant advantages to many countries, the unity of the cinema and tourism industry has also had negative effects. Although it is known how much damage is done to our economy by Orient Express, it is as if this did not happen; Trojan horse used in the movie that contribute to the promotion of the country to be brought to Turkey attempts have also taken place in the world press with the tragicomic situation. Such interventions should be resolved in serious, consistent and controllable steps.
Brand Architecture in Tourism
The basis of creating brand awareness is to create mental metaphors in the target audience. How this is created depends on the basic features of the product or service. Today, the reason for the growth and shrinkage of many tourism brands is the problem of positioning or regressive positioning of the brand architecture. The biggest reason for this is the need to look again for the inherent nature of tourism. At the points where the product becomes a service, tourism and holiday products constitute a whole consisting of complex values. In this respect, it is possible to list the characteristics of tourism products as follows.
1- It is an indelible, abstract
2- Not separable
3- Multiple factors affecting the product
4- It is baseless
5- Not storeable
6- It is metamorphic
While the speed of generating added value of sectors such as tourism depends on the consumer's fashion trends; The power of marketing communication is emerging when these trends can be managed and guided. It is known that a brand in tourism has difficulty producing value alone. Because the consumer in the decision-making process takes into account many variables.
Stages of Brand Positioning in Tourism
Step 1: Basin Positioning (Example, Mediterranean: Old World, Cradle of Civilization, Faith, History, Nature, Cultural Richness-Diversity, Natural Nutrition, Rich Kitchen, Sun, Sea, Sand etc.)
Step 2: Country Positioning (Example, Turkey: Civilization, Culture Interchange, East-West synthesis, Faith, Tolerance, History, Nature, Rich Kitchen, sun, sea, sand, etc.)
Step 3: Region Positioning (Example, Antalya: Turkish Riveria, Civilization, Culture, Extrem Sports, Rich Kitchen, Sun, Sea, Sand etc.)
Step 4: Location of the Region (Example, Belek: Golf, Meeting and Congress Tourism, Sport Tourism, Talasso Therapy, Photo Safari, Rich Kitchen, Sun, Sea, Sand etc.)
Step 5: Brand Positioning Creating brand awareness with bottom-up conceptual images, which brings brand value to the forefront.
In this context, in order to create brand architecture, there must be integrity in the conceptual messages of lower and middle brands. Removing insisted on the forefront of a single feature raises an inevitable result from this perspective, for example in Turkey. This necessity emerges when considering the diversity of the demographic and mental characteristics of the target markets. It is also possible to exemplify this. Belek: golf, Bodrum Peninsula: entertainment, Kusadasi: belief, Kemer: metaphors such as sea, sand should be continuously processed in target markets.
Segmentation, which started to be discussed in marketing in the late 1950s, is the main tool for dividing the total market demand into homogeneous areas. As a starting point, it anticipates the differentiation of pleasure, need, lifestyle and motivation. The purpose of segmentation is to select the right target group and increase the market demand. Segmentation is not a marketing strategy. It is only the first step from the three-stage strategy. After separating the target market into homogenous sections, the marketer must identify the target with the product or promotion. The final stage is to position the product according to the needs of the market. There is no single and correct method for market segmentation in terms of tourism brands and most markets can be segmented by different methods. Errors to be made here can cause serious damage to the brand. One of the basic mistakes made in positioning is to create sales pressure in the minds of the target audience. Positioning is all marketing communication itself. Sales promotions are not for the product. Turkey, for example data we metaphor of the East-West positioning, Turkish Riviera UNIDIR promotional products come with a general sense of Antalya in July. Marketing communication is based on trust and trust. When we start with the basis that trust is / should be a manageable area, three fundamental errors can be mentioned in positioning.
1- Low positioning
2- Over positioning
3- Complex positioning
Turkey brand positioning are examples of this aspect of the complex. The uneasy mood of not leaving the mental complexity between the East and the West is naturally affecting the perception of the brand. In addition to the discussion of the disadvantages that can be turned to advantage, this situation does not comply with the principle of clear messages that should be in a brand.
Complex positioning can also be seen in city brands. Gaziantep = Baklava, Konya = Mevlana, Oltu = The inclusion of the cities with the prayer beads in a new mental search is a situation that weakens market forces. These orientations, which create ambiguous images with mixed and diverse messages, always leave the target audience with their destiny. This changes the purchase or preference parameters.
Over-positioning is also expected to maximize the expectations of the consumer and, if so, to eliminate or even destroy the benefit. The desire to provoke consumer benefit visually and verbally and immediately reach the end result in destroying brands in the consumer mind. One of the examples is Beypazarı- Ayaş. (Although the two cities offer different and special experiences for different places of tourism, it is possible to see the desire of Ayaş district to resemble to Beypazarı in verbal and visual imagery.) For both repositioning Ayaş on her own uniqueness and locating the region where they are located. it is possible to turn the riches they have into a big tourism potential thanks to their cooperation. The sociological tradition in city positioning, the effectiveness and importance of urban sociology, the neglect of city culture and marketing aspects in master plans; it is possible to see the details affecting the branding process of the cities. Now we know that; Discourses such as em the best holiday village in the world ler, ”The best beach in the world“, k The only address of comfort and peace “are not included in the consumer mind. Low positioning is the market size, growth potential and lack of market depth in the marketing communication of the goods or services offered. The typical case is that the brand is positioned far below the leader and does not take advantage of the market depth created by the leader, ignoring it. An example of this is the fact that Belek does not benefit from the accelerating effects of golf and sports tourism.
The contemporary human being fed by the giant informatics river behind the fact of positioning in tourism; it is under the siege of mixed and weak information. While tracing the popular and fashionable; edutainment is a magical microcosmos that changes / confuses political knowledge with infotainment, art and culture with entertainment.
Relocation in Tourism Market
Positioning is simply to exist in the mind of the consumer. Being there does not mean to be new, different, different, creative. Positioning is to rationally use, existing ‘instead of creating something different in this sense, to reinterpret the existing one. Excessive communication creates blindness. This creates a deeper suspicion in the consumer that communication is coming from advertising. The only way to elevate the advertising message to the top of the mental categories is to create a positioning strategy. One point that should not be forgotten in positioning is gereken Leader Multiplier Konum. The leader multiplier is that the first one in the market is twice the size of the second and the second is always twice the size of the third. In this sense, the market share of the fifth is only 6.25% in a ranking of five. Positioning under the leader when positioned in the market, theoretically has always been defended. But the biggest question is who is the leader in terms of marketing management? The choice of the wrong leader is an anomic condition that always distorts the brand's positioning and product-price balance. Positioning anomaly is the most fundamental problem waiting for brands in the future. Repositioning is a condition that occurs with market saturation. Two thirds of today's consumers no longer find any difference between many products / services. Profit margins in tourism, market saturation, stagnant sales, aggressive price reductions, rapidly changing social structures, political developments and information speed are rapidly moving many brands to the brink of repositioning. So much so; does not mean Brazil samba, beautiful girls, long beaches anymore. Brazil's economic crises, poor ghettos, crowded beaches and poor quality service also means in the mind of consumers. As the information becomes more and more, the mystery of the place is lost. In this world, the message given in the country positioning should be unique, clear and distinct in all communication channels. The main challenge here is that the media is fed by the tragic. There are very few reports of positive attitudes and behavior. It creates and creates a nation's brand personality in all its political, economic and cultural orientations. One of the examples that will be given to the repositioning is the tendency of the brands to the domestic market in the contracting foreign tourism market. In fact, the fact that the work is done with the feeling that we are in need beyond repositioning does not create the effect expected from the advertising campaigns. The perception of a exile in their own home en created by the brands in the domestic consumers both destroys market potentials and is the biggest obstacle to efforts to spread tourism to twelve months, which is a big problem for them.
As a result, on the basis of the positioning problems of tourism brands; is a brand promise. The ambiguity of the service, which is constructed on a discourse, is the biggest problem of the target group until the last moment. By nature, the resort should include unique experiences that can be carried out once; be able to cover all the mental and economic costs incurred. The package includes not only a tour package, but also the country's perception of the destination.
Kemal ÇİFÇİ
Brand Consultant
October 2008- Kızılay-Ankara - TURKEY
Note: One of the most important problems waiting for tourism brands to make international advertising campaign; the demographic and geodemographic structures of the markets have changed in the last decade. This makes it necessary to choose the right media and media for more effective marketing communication. Other kinds of orientations mean brand future writing in salt water.
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